Scaling should boost margins—not bury them in complexity. Yet many agencies struggle with inefficiencies, over-servicing, and client dependency as they grow.

This session goes beyond the obvious challenges to unpack the hidden operational leaks—like mis-scoped work, resource misalignment, and siloed decision-making—that quietly drain profits. Hear from agency leaders who’ve solved these problems at scale and are ready to share what actually works in 2025.